Billing, Cancellation & Refund Policy

Trial and service delivery

The standard provider trial lasts 14 days; a valid signup promotion may grant a longer period. It includes one workspace, one client, one project, the provider administrator and one client member. No card is required to start the trial and it does not automatically convert into a charge. After expiry, access is read-only until you subscribe. Invited team and client members do not buy individual subscriptions.

Engagement is delivered online; nothing is shipped. Successful payment and subscription confirmation unlock the applicable paid capacity, usually shortly after Stripe confirms it. Authentication, invitation or payment processing may take time. Contact hello@scalepointer.com if a completed payment has not unlocked the service.

Monthly capacity and renewal

The price is USD $5 per purchased active-project slot per month before discounts and applicable tax. You pay for purchased capacity, including unused slots. The minimum selectable capacity is your current active-project count; the maximum is 125. One provider subscription covers the provider’s workspaces. The paid structural and member limits are stated in the Terms and displayed in Plan usage.

A paid subscription renews monthly until canceled. The final amount, currency, discount and any tax collected are shown before confirmation in Stripe Checkout or the billing-change review. You authorize the recurring payments described there. Promo codes apply only to their stated eligibility, duration and limits; a discount does not remove the requirement to maintain an eligible subscription.

If you have no active projects and choose zero capacity, checkout can collect a payment method for later use without an immediate project charge. Later billable capacity changes require confirmation in the app. Archiving a project or workspace releases active capacity but does not automatically reduce purchased slots or cancel renewal. Reduce capacity explicitly; existing active projects must fit the new capacity.

Capacity increases and reductions are prorated as shown in the review. Credits normally apply to future invoices rather than being paid out in cash. Extra capacity becomes available after successful payment. A failed or overdue payment may leave the account read-only until resolved. Billing interruptions do not extend project deletion deadlines.

Canceling renewal

The provider administrator can open Settings → Manage billing to cancel renewal in the Stripe customer portal. Cancellation normally takes effect at the end of the already-paid period, shown in the portal. Paid editing remains available until then, subject to each project’s earlier deletion deadline and any security restriction. Afterward, access becomes read-only.

If the portal is unavailable, email hello@scalepointer.com from the billing account, identify the workspace and request cancellation. Contact us before renewal when possible; we will investigate documented attempts made before renewal if a service problem prevented cancellation. Keep the cancellation confirmation. Closing your account, deleting content, ending a client engagement or stopping use does not by itself cancel billing.

Refunds and billing problems

Except where required by law or agreed by us in writing, paid billing periods, unused slots and partial months are non-refundable. Cancel before the next renewal to avoid the next recurring charge. Project expiry, forgotten exports or unused capacity do not automatically qualify for a refund. This policy does not remove mandatory cancellation, refund or consumer rights.

For a duplicate charge, an incorrect amount, an unauthorized transaction or a material failure to provide paid access, contact hello@scalepointer.com promptly with the invoice identifier and a description; never send full card details. We will investigate and correct confirmed billing errors and provide any refund or other remedy required by applicable law. Approved refunds go to the original payment method; timing depends on Stripe and the payment provider. You retain applicable payment-dispute rights.

Download before deletion

Every project is permanently deleted 90 days after its original creation, including during a paid billing period. Buying capacity pays for access and active slots, not permanent storage. Download project data and files separately where needed before the deadline and verify your copies. A subscription, refund request or cancellation does not pause or extend project retention.