Opening your workspace…
Opening your workspace…
Engagementby ScalePointerBack to EngagementThe agreement for using ScalePointer Engagement for your business and its clients.
Version 2026-11-02 · Published November 2, 2026 · Applies when accepted
ScalePointer Engagement is provided by ScalePointer.io LLC ("ScalePointer", "we", "us"). Our business mailing address is 447 Broadway, New York, NY 10013, USA. Contact us at hello@scalepointer.com. These Terms apply to provider administrators, team members and invited client users. The organization subscribing to Engagement is the Customer; individuals using it are Users.
Engagement is a business collaboration service for managing clients, projects, tasks and related files. Users must be at least 18. If you act for a business, you confirm that you have authority for the actions you take on its behalf. Only service providers register independently; client users join by invitation. Accepting an invitation does not purchase a subscription.
By checking the acceptance boxes, you agree to these Terms, the Acceptable Use Policy, the Billing, Cancellation & Refund Policy and, where we process personal data for a Customer, the Data Processing Addendum. The Privacy Notice explains our own processing. It is an acknowledgement of that notice, not consent to marketing. A separately signed agreement prevails on matters it expressly changes; the Data Processing Addendum prevails for its subject matter.
Keep login credentials confidential, use a unique password, and tell us promptly about suspected unauthorized access. Administrators are responsible for inviting the right people, setting roles, removing departed users, and checking client and project access. Do not share accounts. You are responsible for your own conduct; Customers are responsible for the authorized use of their workspaces and the instructions their administrators give us.
Check recipients, permissions, task changes, deadlines and downloaded files before relying on them. An audit entry records an application event; it is not a certified or tamper-proof evidentiary record. A download event does not prove that a recipient finished saving a file. You remain responsible for your client commitments and professional decisions.
You and your clients retain ownership of uploaded content. You confirm that you have the rights and lawful authority to upload it, invite its recipients, and instruct us to process it. Give affected people appropriate notices and obtain any permissions required by law. Do not upload data merely because you can access it elsewhere.
You grant us a limited permission to host, copy, transmit, display and process that content to provide, secure, support and maintain Engagement, follow lawful instructions, and meet legal obligations. This does not transfer ownership or authorize advertising use or training general-purpose AI models on client content. Access by your invited users and administrators is governed by their assigned roles. Authorized ScalePointer personnel may access data when necessary for operations, support, security or legal obligations.
We retain rights in the software, design and documentation. During authorized access, we grant you a limited, non-exclusive right to use the service for its intended business purpose. Your subscription does not transfer the software or entitle you to resell access under a different agreement.
A new eligible provider receives a 14-day free trial, unless a valid signup promotion grants a longer period, with one workspace, one client, one project, one provider administrator and one client member. No automatic charge starts merely because the free trial expires. A provider administrator must complete subscription checkout. After the trial, unpaid access is read-only until an eligible subscription becomes active.
The paid plan supports up to five workspaces, five clients per workspace and five projects per client, subject to purchased active-project capacity (up to 125 slots), four provider team members plus the provider administrator, and five members per client. Quotas include reservations for pending invitations where shown in the app. Archived projects remain subject to per-client limits.
Recurring charges, capacity changes, cancellation and refunds are described in the Billing, Cancellation & Refund Policy. The checkout or billing review shows the transaction you are authorizing. Taxes and payment eligibility depend on the transaction and applicable law.
Every project has a fixed lifetime of 90 days from its original creation time. At the deadline the project becomes unavailable and its project-specific records, tasks, comments, audit entries and attachments are scheduled for permanent deletion. Stored-object cleanup is retried if an infrastructure operation fails. This policy applies to active and archived projects, free and paid accounts, and projects in archived workspaces. Subscription renewal, payment, archiving, restoration and edits do not restart the clock.
Download project data and files before the displayed deadline and check that your copies are complete. Project records and file archives may be separate downloads. We do not promise restoration after deletion, advance reminder delivery, or an extension of the deadline. Engagement is not a backup, permanent records archive or legal-hold system. Keep independent copies whenever your obligations require them. Earlier authorized deletion may shorten availability.
The 90-day project rule does not delete the provider account, client directory, subscription, invoices or records of agreement acceptance. The Privacy Notice describes these separate records. Canceling a subscription does not itself erase an account, and deleting or archiving a project does not itself cancel paid capacity.
We use access controls, encrypted transport and encrypted production storage as described in the Data Processing Addendum. These controls reduce risk but cannot make an internet service completely secure. The service is not end-to-end encrypted with customer-held keys. Customers must assess whether it suits their data, legal obligations and business continuity needs.
Do not use Engagement for emergency response, medical decision-making, life-support, safety-critical infrastructure or any activity in which failure could cause death, bodily injury or severe physical or environmental damage. The Acceptable Use Policy also restricts sensitive and unlawful uploads. No uptime, recovery-time or support-response guarantee is included unless separately agreed in writing.
We may maintain, update or interrupt the service for repairs, security, third-party outages or other operational needs. We may restrict an account or particular content where reasonably necessary to address non-payment, credible abuse, security threats or legal requirements. Where lawful and practicable, we will explain the restriction and provide a chance to resolve it. Restrictions and review requests do not pause project deletion deadlines; tell us promptly if a restriction prevents an export.
To the extent permitted by applicable law, the service is provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and do not warrant uninterrupted access, error-free operation, delivery of every notification, retention beyond the stated period, or a particular business result. Any non-excludable statutory guarantees remain in force.
To the extent permitted by law, neither party is liable under this agreement for indirect, special, incidental, consequential or punitive damages, or lost profits, revenue, business opportunity or goodwill. Subject to the exceptions below, our total aggregate liability arising from the service or this agreement is limited to the greater of USD $100 and the fees the Customer paid us for Engagement in the 12 months before the first event giving rise to the claim. Related claims form one aggregate claim for this purpose.
These exclusions and limits do not exclude or limit fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, statutory data-subject remedies, or any other liability that applicable law prohibits limiting. They do not remove our legal obligations to protect personal data. Nothing here promises immunity from litigation, regulatory action or liability.
To the extent permitted by law, the Customer will defend and indemnify ScalePointer against third-party claims and reasonable costs arising from content the Customer had no right to supply, its unlawful processing instructions, or its material breach of the Acceptable Use Policy. This does not apply to the extent a claim was caused by our own breach, negligence or misconduct.
We must give prompt notice of the claim, reasonable cooperation at the Customer’s expense, and reasonable control of the defense. No settlement may admit fault by us, impose non-monetary obligations on us or fail to release us without our consent, which will not be unreasonably withheld.
You may stop using Engagement and cancel renewal through Manage billing. Contact us for account closure or help exporting before deletion. Stopping use, closing a browser, deleting a workspace or removing users does not cancel a subscription. On termination, stop accessing the service except for any export access we make available. Accrued payment obligations and provisions intended to survive, including ownership, confidentiality and liability, continue.
Send disputes to hello@scalepointer.com with enough detail for us to investigate. We encourage good-faith resolution, but this does not prevent urgent court relief or a complaint to a competent authority. Applicable mandatory law and the jurisdiction of legally competent courts are preserved. These Terms do not require arbitration or waive non-waivable consumer or privacy rights.
Material changes to the agreement will be presented for express acceptance before a new purchase under the changed terms, and existing users will be asked to review the new version. They do not apply retroactively to a dispute. Price changes require advance notice before the affected renewal. If a provision is unenforceable, the remainder continues to the extent permitted by law. Failure to enforce a provision once does not waive it.